Oracle is conducting an off-campus recruitment drive for Support Engineer 1 roles in Bangalore, targeting fresh graduates and early-career professionals (0–2 years of experience). This is a stellar opportunity to launch your IT career with one of the world’s foremost enterprise technology companies

Role Overview

Company Background: Why Oracle?

Oracle is a global technology leader renowned for its enterprise software, cloud solutions, and pioneering database technologies. As a company that brings together data, infrastructure, applications, and expertise, Oracle powers everything from industry innovations to life-saving care. With over 140,000 employees worldwide and a strong market position in cloud computing and enterprise resource planning, Oracle offers an unparalleled environment for professional growth. The company is currently making significant advancements in AI-powered analytics and autonomous database technologies, making it an exciting place for freshers to begin their careers.

Key Responsibilities

Customer Support & Advocacy

• Serve as the primary point of contact for customers, handling technical inquiries via phone, email, chat, and ticketing systems

• Build and maintain customer relationships while ensuring issue resolution and positive customer experience

• Answer technical questions and provide support for assigned Oracle products with a customer-first mindset

Technical Problem-Solving & Resolution

• Research, recreate, and test technical issues reported by customers to identify solutions with minimal guidance

• Follow up on service requests, communicate progress, deliver resolutions, and escalate complex issues to specialized engineering teams when required

• Perform root cause analysis for product-related problems and coordinate with experienced peers to report design, reliability, and maintenance issues

• Investigate client issues through front-end analysis, user shadowing, workflow testing, and back-end troubleshooting including logs and database queries

Documentation & Knowledge Sharing

• Document activities related to service requests and product support in internal systems

• Create, update, and leverage troubleshooting guides and Knowledge Base articles to improve future issue resolution

• Maintain accurate service request documentation throughout the investigation lifecycle

Technical Collaboration & Improvement

• Work with senior engineers to identify software defects, reliability concerns, and maintenance issues

• Leverage automation and AI-assisted tools to streamline troubleshooting and identify recurring issues

• Recommend improvements to support workflows, documentation, and service processes based on customer feedback and operational insights

• Assist internal teams by sharing technical insights and supporting resolution across multiple functions

Performance & Operations

• Monitor individual support performance metrics and execute own service metrics with guidance

• Complete assigned tasks within defined timelines and project requirements

• Participate in training and continuous learning activities to improve technical skills

Eligibility Criteria

Educational Qualification

• Bachelor’s degree in Computer Science, Information Technology, Engineering, MIS, or a related field

Required Skills

• Strong troubleshooting, analytical, and problem-solving abilities

• Excellent verbal and written communication skills (English proficiency required)

• Ability to work in a fast-paced environment and handle customer-facing situations professionally

• Continuous learning mindset and willingness to develop new skills

Preferred Skills (Good to Have)

• Experience with Oracle products (databases, cloud services, applications)

• Knowledge of SQL, databases, scripting, Linux/Unix, networking, or ticketing/monitoring tools

• Familiarity with ITIL or support processes

• Customer service orientation and cross-functional collaboration experience

Selection Process

The selection process typically involves the following stages:

1. Online Application – Submit your application on the official Oracle career portal

2. Resume Screening – Shortlisting based on eligibility and qualifications

3. Online Assessments – Technical and aptitude tests

4. Technical Interviews – To assess problem-solving and technical skills

5. Offer & Background Check – Followed by onboarding

The application steps may vary depending on the role and team requirements.

Why Join Oracle?

Oracle offers a compelling package for early-career professionals:

• Training and development programs to accelerate your learning curve

• Coaching and support from experienced peers and senior engineers

• Competitive benefits including medical and life insurance, and retirement options

• Global technology exposure and opportunity to work on AI and cloud solutions that impact billions of lives

• Diverse and inclusive work culture committed to growing a workforce that promotes opportunities for all

• Volunteer programs to give back to communities

How to Apply

Follow these steps to submit your application:

1. Visit the official Oracle career page (oracle.com/careers) or the specific application link provided on job portals

2. Click on “Apply”

3. If you haven’t registered before, create an account

4. Login and fill in the application form with accurate personal, educational, and professional details

5. Upload your resume, mark sheets, and any other required documents

6. Verify all details and submit the application

Frequently Asked Questions (FAQs)

Q1: Who is eligible for Oracle Support Engineer 2026?
Candidates with a Bachelor’s degree in Computer Science, IT, Engineering, or related fields, with 0–2 years of experience, are eligible.

Q2: What is the expected salary for this role?
The expected salary range is approximately ₹3 – ₹10 LPA, depending on skills and experience.

Q3: Which batches are eligible?
Eligible batch years include 2026, 2025, 2024, and earlier graduating batches.

Q4: What is the selection process for Oracle Support Engineer?
The process typically includes online application, resume screening, online assessments, and technical interviews.

Q5: Is work experience required?
No, this role is open to freshers. Candidates with up to 2 years of experience are also eligible.

Q6: What skills are preferred for this role?
Strong troubleshooting abilities, good communication skills, and familiarity with SQL, databases, Linux/Unix, or Oracle products are preferred.

Q7: Does Oracle provide visa sponsorship for this role?
Visa or work permit sponsorship is not available for this position.

Q8: Will I need to work in shifts?
The role may require participation in on-call rotations and flexible work hours depending on business needs.